Frequently Asked Questions
answers to your dog training questions
Upcoming Events:
Canine Kinaesthetics Clinic
September 25 & 26, 2010
Advanced Socialization Class
Thursdays @ 11am AND Saturdays @ 9am and 11am
Treadmill Training Instruction Classes
Tuesdays @ 11am-12:30pm AND Thursdays @ 6:30pm-8pm
Tricks Class
October 1, 8, 15, and 22, 2010
Fall Agility Seminar
October 2 and 3, 2010
Frequently Asked Questions
DOG TRAINING
- How much does the training cost?
- How are payments accepted?
- Do you have payment plans?
- How many training sessions does your training program cover?
- Do you train dogs that are aggressive or have behavioral problems?
- What programs do you offer?
- What types of dogs do you train?
- Do you come to my house?
- Do you have enough trainers on staff to handle the group classes?
BOARDING YOUR DOG OR CAT
- How do you accept payments for boarding my dog or cat?
- How does your pricing work?
- Do you offer discounts for new boarding clients?
- Do dogs play or exercise together?
- Are the kennels staffed 24 hours per day?
- Are you open on holidays?
- Do I need to bring my dog's bed, food, treats or toys?
- Are the dogs walked?
How much does the training cost?
- The cost is determined by the free evaluation we conduct with your dog and the program that you pick. Good dog training is not a cookie cutter method and each dog is different.
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Do you have payment plans?
- We will accept payments, but training cannot start until the payments are finished.
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How many training sessions does your training program cover?
- Our training is unlimited training sessions and covers your dog for life. We don’t sell a certain number of sessions because it’s not the best way to train a dog. Not every dog or handler progresses at the same rate. We do the opposite in our training. We set goals for you and your dog to reach and then they graduate (with off leash control!). Even after graduation you and your dog are welcome to attend any of our eight training sessions a week. We realize that dog’s skills can fade and want to give you the opportunity to brush up and refresh your dog’s training at any time.
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Do you train dogs that are aggressive or have behavioral problems?
- Yes we do. The two most important things that a professional dog trainer needs to know how to do is problem solving a dog’s issues and be able to modify their behavior. It’s the difference between just knowing how to teach commands and really train a dog well creating a balanced dog that is fun and reliable.
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What programs do you offer?
- We offer two programs.
- Group training: The owner and dog train in a group format with other dog owners and their dogs with the training staff. This is done both indoors in out 3000 sq. ft. heated training facility and outside at our 11 acre facility here in Marlton NJ.
- Board and Train: Your dog stays with us in our completed renovated 6000 sq. ft. kennels. Our kennels are immaculate and have large indoor/outdoor runs, central a/c, radiant heat in the floors, stereo and fire and burglar alarm systems.
- The owners live on the premises. The training staff trains your dog three times a day which consists of a morning, afternoon and evening session. These are done privately and in a group setting so your dog learns how to work around a lot of people and dogs. This helps the dog learn proper socialization at the same time. At the conclusion of the program we spend time with the owners showing them how to work their newly trained friend and finish up with two home lessons. By the end of the program, the dog is off leash and can work and play at a distance, heel next to you etc.
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What types of dogs do you train?
- We don’t breed discriminate. We train any type of dog. All of our clients will have off leash control of their dog when they graduate.
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Do you come to my house?
- As a rule we don’t train at people’s houses. Those that offer at home training do so because they don’t have a training facility. It’s also easy to train a dog at their own home and on their territory. We have an 11 acre indoor/outdoor training facility in Marlton NJ that allows us to create and control distractions that creates the platform for your dog to learn. The other problem with training at home is your dog never interacts with other people and dogs. We want to create a balanced dog for you. Any issue that your dog has at home can be dealt with at our facility. If something occurs that needs our attention at your house, we will certainly come to your home and assist you in fixing the problem.
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Do you have enough trainers on staff to handle the group classes?
- We have five trainers on staff @ K9 Basics. We schedule trainers according to demand based on day vs. night classes. Each training class is staffed by at 2-5 trainers.
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How do you accept payments for boarding my dog or cat?
- We accept Visa, MasterCard, personal check with ID or cash.
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How does your pricing work?
- You are charged for the day of drop-off regardless of the time as we hold the kennel for your dog. Payment is due at the time you pick up your dog or cat. Mon-Fri pickup is between 9am – 5pm, Saturday pickup is between 9am-6pm, and Sunday pickup is between 3p-5p.
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Do you offer discounts for new boarding clients?
- Yes, with a minimum of 5 full days of boarding, new clients receive 10% off their bill.
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Do dogs play or exercise together?
- No, only if they are from the same family. We do not allow interaction with dogs that are unknown to each other.
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Are the kennels staffed 24 hours per day?
- No, the staff works from 7am to 7pm. The owners live on the premises and the dogs are checked at 8:30pm or more frequently during times such as storms, power outages or dogs or cats with cardiac, diabetes or other serious medical conditions.
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Are you open on holidays?
- We are closed to the public on Thanksgiving, Christmas, New Years Day and the 4th of July. On Labor Day and Memorial Day we are open for drop off and pickup from 3p-5p.
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Do I need to bring my dog's bed, food, treats or toys?
- No, we provide blankets or cots, food and water bowls. If you want to bring toys, don’t bring the most expensive ones as we can’t guarantee its return. You can bring your own food in resealable plastic containers; there is no additional charge for doing so. We also provide food if you decide not to bring your own. We feed the dogs Purina lamb and rice dry or chicken and rice canned. For the cats we feed dry or canned.
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Are the dogs walked?
- Our boarding prices include up to three potty walks a day. You can also request 10 minute exercise walks or 10 minute play time with the staff in the secured paly yard up to twice daily. Exercise or play time is $8 per session. We also offer treadmill instruction and exercise time for your dog. These are conducted by the K9 Basics training staff. (Refer to price list). In the summer, we offer 15 minutes of pool time in the play yard (refer to price list).
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