Privacy Policy

Effective Date: 30 April 2026

K9Basics respects your privacy and is committed to protecting the personal information you share with us through our website, forms, bookings, events, communications, products, and services.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you may have.

1. Who We Are

K9Basics provides dog training services, evaluations, events, educational content, bookings, products, and related services through this website and associated platforms.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of the website, and from third-party platforms used to operate our business.

Information you provide directly

This may include:

• your name
• email address
• phone number
• billing details
• booking details
• event registration details
• dog-related information you choose to provide
• messages, inquiries, and form submissions
• payment-related details submitted through secure third-party processors
• any other information you voluntarily provide

Information collected automatically

When you use our website, we may collect technical and usage information such as:

• IP address
• browser type
• device type
• operating system
• referring pages
• pages viewed
• date and time of visits
• clicks and interactions
• cookies and similar tracking data

Information from third parties

We may receive information from service providers and platforms that support our business, such as:

• booking and scheduling platforms
• payment processors
• CRM and email marketing tools
• analytics tools
• website hosting providers
• accounting and automation platforms

3. How We Use Your Information

We use personal information to:

• respond to inquiries and provide support
• create and manage bookings, evaluations, classes, consultations, and events
• process payments, no-show fees, cancellations, and related records
• send confirmations, reminders, updates, and service-related communications
• improve our website, services, and customer experience
• maintain internal business records and reporting
• create bookkeeping and accounting records where applicable
• detect fraud, misuse, or unauthorized activity
• comply with legal and regulatory obligations

4. Bookings, Card Authorization, and No-Show Fees

Certain bookings or events may require a card on file in order to enforce a cancellation or no-show policy.

Where this applies:

• your card details may be securely collected and stored by an approved payment provider
• your card may not be charged at the time of booking unless clearly stated
• a no-show fee or late cancellation fee may be charged if you fail to attend or cancel within the stated time period
• booking information, attendance status, and transaction references may be stored for operational, support, and accounting purposes

K9Basics does not intentionally store full payment card numbers on its own servers unless expressly stated and lawfully permitted.

5. Payment Processing

Payments and card authorizations may be processed by third-party providers such as Stripe or other approved processors.

When payment-related actions occur, we may store limited reference information such as:

• booking ID
• customer name and email
• payment status
• transaction reference IDs
• no-show fee records
• related accounting references

6. Accounting and Business Records

Where applicable, K9Basics may use accounting and bookkeeping platforms, including QuickBooks Online or similar systems, to create internal financial records related to valid charges, including no-show fees.

This may include sharing limited information necessary to create a customer or transaction record, such as:

• name
• email address
• booking reference
• fee description
• amount charged
• transaction reference

7. Sharing of Information

We may share your information with trusted third-party service providers as necessary to operate our website and business, including providers that support:

• booking and scheduling
• payment processing
• email and customer communications
• analytics
• hosting and website operations
• accounting and bookkeeping
• automation and business integrations

We may also disclose information:

• where required by law, legal process, or government request
• to protect our rights, property, safety, or the safety of others
• in connection with a business transfer, merger, sale, or restructuring
• with your consent or at your direction

We do not sell your personal information.

8. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to improve site functionality, remember preferences, understand usage patterns, and measure website performance.

You may manage cookie settings through your browser or through any consent tools made available on the website.

9. Email and Communications

If you contact us, submit a form, make a booking, or register for an event, we may contact you regarding:

• your inquiry
• booking confirmations
• reminders
• schedule changes
• service updates
• support responses
• business records related to your booking or payment

Where allowed by law and where consent has been provided if required, we may also send promotional or marketing communications. You may unsubscribe from promotional emails at any time using the unsubscribe link in those emails.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing services
• managing bookings
• maintaining records
• resolving disputes
• meeting legal, tax, and accounting obligations
• enforcing agreements and policies

Retention periods may vary depending on the type of information and the services involved.

11. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain processing, subject to applicable law.

To make a privacy-related request, please contact us using the details below.

13. Children’s Privacy

Our website and services are not directed to children for independent use. We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required.

14. Third-Party Websites and Embedded Content

Our website may contain links to third-party websites or embedded content. We are not responsible for the privacy practices or content of those third-party services, and we encourage you to review their policies separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

K9Basics

Website: https://k9basics.com/

Email: info@k9basics.com

Phone: (866) 457-4214